Have you had a Sewer Backup? Did you get the help you needed to recover?  Under our sewer Consent Decree, the Metropolitan Sewer District (MSD) is required to help victims of sewer backups that are the result of a lack of capacity in the sewers. Find the Consent Decree exhibits 6,7, and 8 that mandate the Sewer Backup Response (SBU) and Prevention Programs (SBUPP) programs here. Watch this virtual meeting to learn more about what MSD is required to do and how to navigate getting help through the program. CUFA's Sewer Justice Team hosted Legal Aid attorney Matt Fitzsimmons to summarize qualifications, outline MSD's legal responsibility, and cover some tips for getting the help you need from the MSD backup programs when the sewers fail.

Important information shared during the meeting: 

• If you think you have experienced a sewer backup from the MSD public sewer, you must report your backup to MSD within 48 hours of discovery.
  There are two ways to report your sewer backup: Call MSD at (513) 352-4900, 24 hours a day/7 days a week - OR - submit your report online at: sbu.msdgc.org/sbu/
  
  

• To contact the SBU Ombudsman with the Legal Aid Society of Greater Cincinnati call (513) 362-2801

• For more information about our sewer Consent Decree, read CUFA's short Consent Decree 101 fact sheet here and download the full Consent Decree documents from MSD's website here.
  
  
• Read the Consent Decree agreement CUFA won to change reporting time for sewer backup victims from 24 to 48 hours.