Vickie Jackson, Bond Hill resident and CUFA Member said, "They [MSD] did not take ownership of [my] sewer backup. We continue to have sewer backups. We did not know about the sewer backup prevention program. They're playing off of our ignorance. It's not getting better the way things are going now. I think the only way we will get ourselves out of this is to keep working with CUFA."

"Being newly retired from the University of Cincinnati, I felt that I needed to start tracking how I was spending my money. I noticed that my water usage was small, but my sewer usage was 2 and a half, almost three times what my water bill was," said Wanda Ball, College Hill resident and CUFA Member. "It just amazed me how I could have such a high bill and there's only one person living here. At that point, that was when I decided this was something I needed to protest. What I have learned is ugly. It began to make me question the system."  

"Communities United For Action is a way to participating in communities that were effected by sewer backups," said Florence Miller, East Clifton resident and CUFA Member. "Three feet of sewer water in the basement and the garage is nothing you want to deal with. I want MSD to be responsible for maintaining the system and fixing the system, so these sewer backups don't happen."

CUFA Board Member Elder Donell Raglin said, "We had water in the basement not quite to your knees, but close. The sewage damaged a lot of personal items we had in the basement. It was terrible; everything was a disaster. MSD came in and said what they would do, [but] as of today, they haven't done anything. They made a lot of promises they didn't keep. CUFA, they've been like a life-saver and I would say, don't walk, run to CUFA." Elder Raglin experienced more sewer backups and has since moved. 

"In case you aren't paying attention, your sewage is much higher than the water that you are using," said CUFA Member Jeremiah Squire. "I'm on a fixed income. With the Duke bill, there's the PIPP program; for water there's no kind of program. You either pay it, or they're going to cut you off." 

"I work hard for my money, and I want to see it put to good use," said Jess Enzor. "That certainly hasn't been the case with the Metropolitan Sewer District."

"We've had 6 to 8 [sewer] backups, four very substantial backups of several feet. They [the Metropolitan Sewer District] have come out on several occasions. They've basically told us they have no solution," said Sue Bilz, Coverdale resident and CUFA Member. 

In August of 2016, during heavy rains, sewage backed up in Deb Madaris' basement from overfilled sewers. "I ended up with 16 inches of water in my basement, raw sewage. Anything that was less that 16 inches off the floor was ruined, including my washer and dryer. I got involved with CUFA because I feel like I'm being jerked around by the sewer district."