CUFA Board Member Elder Donell Raglin said, "We had water in the basement not quite to your knees, but close. The sewage damaged a lot of personal items we had in the basement. It was terrible; everything was a disaster. MSD came in and said what they would do, [but] as of today, they haven't done anything. They made a lot of promises they didn't keep. CUFA, they've been like a life-saver and I would say, don't walk, run to CUFA." Elder Raglin experienced more sewer backups and has since moved.